Optimize engagement to meet your clients at their moments of need

The latest findings on which channel experiences customers choose

By 2020, 85% of all customer engagements will be expected not to involve a human… and the preferred route of engagement is digital. Therefore, embracing customers at their moments of need is more crucial than ever before.

Join us as we examine how our clients AXA, Direct Line and Allianz use the latest digital innovations, including personalised and interactive video, to win in the highly-competitive battleground of customer experience.

During this session you will discover:

• The latest findings on which channel experiences customers choose when interfacing with brands.
• How to optimize engagement to meet consumers at THEIR moments of need.
• Personalised & Interactive Video: a digital tool, that is enabling customer-obsessed organisations to increase customer retention, acquisition, significantly improve Net Promoter Score (NPS) and customer loyalty.

Program

07.30 | Registration and breakfast

08.00 | Introduction Wednesday Relations 

08.05 | Optimize engagement to meet consumers at THEIR moments of need

Join us as we examine how our clients provide meaningful business impact and win the highly competitive battleground of customer experience.

Gerhard Heide, Director Global Market Strategy for Customer Engagement at Pitney Bowes Software and Data Solutions

08.30 | View EngageOne video in action

Discover how it only takes a few minutes to create impactful and personalised videos that grow existing relationships and increase sales, while fostering trust.

Keith Wright, Global Director of Communicate Solutions Management at Pitney Bowes Software and Data Solutions

08:55 | Questions and summarize

Target group

This seminar is for you who works in a line organization within Customer Service, Customer Experience, Customer Improvement/Retention and Customer Journey from across all vertical sectors. The seminar is unfortunately not open for competitors to our partner Pitney Bowes.

Speakers

Breakfast partner

At Pitney Bowes (NYSE:PBI) we thrive on helping our clients navigate the complex world of commerce. Our innovative customer experience toolkit provides clients with insight into customer behaviour and interactions across the entire customer lifecycle, allowing them to engage through consistent, relevant and impactful interactions at the right time.