Customer as a Service CRM PoV Online

Social media is becoming established as a way to extend the concept of service delivery by providing a platform on which peers can swop information about products or services and get questions answered.

Accenture believes that such peer-to-peer customer service—which it calls “customer-as-a-service”—will really make an impact in the business-to-business (B2B) market where it will amplify the benefits across the whole service spectrum.

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Eventkalendern

2012 05 23 | Stockholm
e|Bazaar 2012
2012 05 25 | Stockholm
Engage real-time, 1to1 and cross-channel conversation Case:SvD
2012 05 31 | Stockholm
Hur du använder Linkedin som marknads-, och säljverktyg
2012 06 01 | Stockhom
Sustainable Marketing – From Corporate Sustainability to Business Value
2012 09 26 | Stockholm
The Customer Loyalty Conference 2012

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