08:00 - 08:50 Breakfast & registration from 07:30
Elite Hotel Marina Tower
Saltsjöqvarns kaj 25, 131 71 Nacka
Are you curious about how your voice of the customer measurement compares to what's possible and want to know how to take it to the next level?
A look at how data and insights can motivate employees to improve Customer Experience and bottom-line performance. Whether you are just getting started or looking up take your program to the next level, Nepa CX experts will provide you with advice and considerations to make your program successful.
It’s human nature to keep improving. Since Customer Experience Measurement programs vary – like human development – in maturity and impact, we’re here to help you understand where your program is today and how you can grow its impact.
07.30-08.00 Registration and breakfast
08.00-08.05 Introduction Wednesday Relations
08.05-08.45 Customer Experience Measurement Maturity - Where to Start and How to Grow
08.45-08.50 Questions and summarize
The seminar is for those who work in a line organization within marketing, CRM, Customer Experience or business development. The seminar is unfortunately not open for competitors to our partner.
Nepa supports our clients’ growth by identifying the customer experience investments that drive sales and profit. Through our Consumer Science Platform® we combine CX technology and expertise to deliver customer-centric growth.