Wednesday Executive Seminar

CX Talks

Datum

23nov

Tid

09.00-12.00

Plats

F7, Fleminggatan 7 in Stockholm

Let's talk Customer Experience!

This is the 3rd edition of the very poular event Wednesday Executive Seminar. The set up for the seminar is a mix of expert key-note presentations and Round Table discussions (Open Space) based on the presentations. We will deep dive into CX and Journey Management.

Take a chance to get inspired, learn from front runners and network with your peers.

 

 Topics for discussion:

  • Keeping up with the ever changing consumer trends  
  • Breaking silos and re-organizing for a customer centric strategy
  • OMNI-channel - the seamless journey expectations
  • Is there really such a thing as true loyalty?
  • Finding a balance between Humanity and Automation
  • Inevitable personalization - data and insights for higher customer engagement

Target group

As part of a selected group, you will have the chance to network with directors, managers and decision makers within Marketing, Customer Experience, CRM, Business Transformation etc. Learn from leading companies in different industries and our Key Note speakers.

Please note that this event has a limited amout of 40 seats and is free of charge for invited participants. Apply for your ticket NOW.

This event is free of charge and only directed to leaders/decision makers in larger companies.

 

"I got so much good insights to apply on my work further on!"

Business Process Manager

"It was a great event and nice to have the setting with so few but interesting people."

Head of social media and influencer marketing

"I think it was a friendly atmosphere and very relevant topics on stage; it was on a level that was easy to keep up the interest for, and good with the breaks and the mingle."

Marketing Manager

Program (Under Contruction)

08:30 | Registration and breakfast

09:00 | Welcome and introduction by Wednesday Relations moderator

09:10 | Speaker 1

09:35 | Speaker 2

10:00 | Break

10:10 | Speaker 3

10:35 | Break

11.05 | Round Table Session

Table 1: Keeping up with the ever changing consumer trends  
Table 2: Breaking silos and re-organizing for a customer centric strategy
Table 3: OMNI-channel - the seamless journey expectations
Table 4: Is there really such a thing as true loyalty?
Table 5: Finding a balance between Humanity and Automation
Table 6: Inevitable personalization - data and insights for higher customer engagement

12.00 | Summary by Wednesday Relations moderator


SPEAKERS

TBA

TBA

TBA

Mats Gustafsson

CEO & Founder, Wednesday Relations

Mats founded Wednesday Relations 2002 and have extended experience in marketing, sales, digital business and CRM. Mats has worked in line-positions within marketing and sales in Sweden and worldwide. Together with Wednesday Relations, Mats has created a lot of conferences and seminars, and is also a very popular and well-experienced moderator.

Prevoius Attendees

H&M

Head of H&M Brand Customer Insights and Experience

SEB

Head of social media and influencer marketing

Volvo

Digital Marketing Manager

Application of interest

Executive Partners

Adobe is changing the world through digital experiences. Our creative, marketing and document solutions empower everyone — from emerging artists to global brands — to bring digital creations to life and deliver them to the right person at the right moment for the best results.

Partner 2 - TBA

Partner 3 - TBA

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