08:00-09:00 Frukost och registrering från kl 07:30
Fleminggatan 7, 112 26 Stockholm
By 2020, 85% of all customer engagements will be expected not to involve a human… and the preferred route of engagement is digital. Therefore, embracing customers at their moments of need is more crucial than ever before.
Join us as we examine how our clients AXA, Direct Line and Alliance use the latest digital innovations, including personalised and interactive video, to win in the highly-competitive battleground of customer experience.
07.30 | Registration and breakfast
08.00 | Introduction Wednesday Relations
08.05 | Optimize engagement to meet consumers at THEIR moments of need
Join us as we examine how our clients provide meaningful business impact and win the highly competitive battleground of customer experience.
Gerhard Heide, Director Global Market Strategy for Customer Engagement at Pitney Bowes Software and Data Solutions
08.30 | View EngageOne video in action
Discover how it only takes a few minutes to create impactful and personalised videos that grow existing relationships and increase sales, while fostering trust.
Keith Wright, Global Director of Communicate Solutions Management at Pitney Bowes Software and Data Solutions
08:55 | Questions and summarize
This seminar is for you who works in a line organization within Customer Service, Customer Experience, Customer Improvement/Retention and Customer Journey from across all vertical sectors. The seminar is unfortunately not open for competitors to our partner Pitney Bowes.
Gerhard has nearly 20 years of experience with many major B2C companies globally on a wide range of customer insight, data and customer experience technologies. He has delivered significant customer-centric solutions across many key industry sectors including finance, communications, utility, retail and the public sector.
Keith is an expert in the delivery of omni- channel customer engagement solutions, working with brands across the world to realise their critical objectives through the art of highly relevant and hyper personalised communications. Now Keith is applying this experience to develop market leading personalised and interactive video creation software.
At Pitney Bowes (NYSE:PBI) we thrive on helping our clients navigate the complex world of commerce. Our innovative customer experience toolkit provides clients with insight into customer behaviour and interactions across the entire customer lifecycle, allowing them to engage through consistent, relevant and impactful interactions at the right time.