What will the customer experience look like in the future? KPS market analysis - CUSTOMER EXPERIENCE TRENDS 2024, evaluated data from more than 200 companies on strategy and technology approaches.The outlook for 2024 paints a mixed picture for retail and industry.
Companies face various challenges, especially regarding external fluctuations and uncertainties in the supply chain. To react more quickly to changes, IT landscapes and ecosystems must be designed flexibly to scale as needed.
The main key takeaways from the CX Trend Study 2024
- Learn about the 3 key trends for the customer experience in 2024
- Find out how far companies have progressed in implementing their CX strategy
- How many companies already rely on microservices and easily scalable system capacity to boost performance?
Download the free full study and learn about Customer Experience Trends 2024.
