With an impending slowdown, businesses are turning to lessons from
the past to stay future-ready. Research by Harvard Business Review
studied the business priorities of ‘Leader’ organizations that
managed to increase earnings by an average of 10% during the
recession of 2008, while their ‘Laggard’ peers lost nearly 15%.
Intrigued? We have compiled our finding into three parts in this 12-step guide. Find out how you can map business and contact center priorities to enhance flexibilty, spend wisely, and build strong customer connections.