Customer Loyalty Conference 2020 - On demand

Customer Loyalty Conference is the EVENT for you who wants to stay updated with the latest in Customer Loyalty, CRM and Customer Experience. The conference is for you who work with Customer Loyalty, CRM or Customer Experience or related fields.

Become customer obsessed - We have gathered experts and exciting cases from Sweden and internationally on current topics such as Customer Experience, Loyalty, Sustainability, Marketing Automation and a lot more.

By purchasing this ticket, you get access to the entire Customer Loyalty Conference, which was held on September 30, 2020. It is around 5 hours of recorded material with all the speakers above.

Read more about the speakers and the program here.

Some of the speakers: 

Stefan Osthaus


Stefan has been a leader in Fortune 500 companies and an advisor to multinational organizations who seek to become more customer centric for more than 20 years. His passion and expertise have helped to improve the experiences of over half a billion customers and hundreds of thousands of employees around the globe. When he doesn’t work with clients somewhere on the planet, Stefan shares his insights and anecdotes as a global keynote speaker, trainer, and author.

Mark De Bruijn


Mark de Bruijn is a Dutch customer experience author, expert and regular keynote speaker who has worked for various larger software companies such as EY, SAP, Workiva and In addition, he was affiliated with Avans University as a lecturer. LinkedIn named Mark one of the most engaged marketers and Hottopics included him on the list of 100 best B2B marketing leaders of 2019. his book, Customer Are People Too, was released in February this year. He loves sharing his story around delivering an exceptional customer experience, and adds the human element to today’s technology focused world.

Robin Silfverhielm


Robin has worked 20 years with digitalization of the financial services industry – including trading, retail banking and insurance. Previous employments at Nasdaq OMX, Accenture and Skandia. Key focus in current role at SBAB is the combination of eXperience and eXecution – mainly related to the digital offering.

Språk: ENG

Maria Green

CRM ansvarig, Preem

”Certified CRM & Loyalty Manager är en heltäckande utbildning inom CRM med ett trevligt upplägg och grymma föreläsare. På kort tid kom jag till insikter som annars skulle tagit mig åratal”

Mariola Knapik

Head of Carrier Operations and A2P Messaging, Tele2 AB

"Certified Social Media Manager spände hela vägen från strategi till genomförande och från målgruppsanalyser till kanalval. Utbildningen gav mig många bra tips hur man ska arbeta med tekniken och digitala verktyg. Det väckte mitt intresse att fortsätta vidareutveckla mig inom området."

Jackie Kothbauer


"Att få utbilda och föreläsa hos Wednesday Relations är en kvalitetsmarkör som jag sätter stort värde på. Det bygger mitt personliga varumärke. Det ger mig värdefulla kontakter och en snabb återkoppling på nya koncept och idéer. Wednesday Relations har byggt en av Sveriges viktigaste arenor för kompetensutveckling. Det är ett nöje att få bidra till det."

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