Discover the strategies used by the CX Champions!
According to a global study conducted by MIT SMR Connections and SAS Institute, one in five organizations expects to boost its investments into CX technologies between 25% and 50% over the next two years. But the survey also indicates that the ranks of organizations that are highly successful in CX remain small. According to the study, just 15% of organisations worldwide (CX Champions) are significantly, sometimes even dramatically, outperforming the competition on CX quality and return on investment (ROI).
In this report, you will learn:
- How do CX champions operationalize CX across the organization?
- What technological strategy should you go for?
- How do YOU become part of the 15 % with CX superpowers?
Download this report and start flexing YOUR CX superpowers!